I came across a good article today in the American Express OPEN Forum site from Josh Catone, features editor at Mashable, where he outlines how to deal with negative feedback online. He suggests that there are four types of feedback: straight problems, constructive criticism, merited attack and trolling/spam. He then offers some good advice on [...]

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The following post was published to the Fleishman-Hillard Winter Games Connect blog earlier today. Much of the buzz surrounding the Winter Olympics in Vancouver this month has been on how different the media landscape is, especially with citizen journalism and social media driving much of the coverage. There is a groundswell though on the mobile [...]

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