Once again I had the pleasure of sitting on one of Peter Himler‘s legendary panels. Today I joined Peter, Adam Christensen (manager of social media communications at IBM), Stacy DeBroff (CEO of MomsCentral) and Max Kalehoff (VP marketing at Clickable) for The Changed PR Landscape: What Works, What Doesn’t.
It’s amazing how insufficient 60 minutes seems when you’re discussing the most significant evolution the public relations industry has ever seen. There is so much to talk about. Topics during the session ranged from:
- companies managing their viral and Google footprints,
- how much time an organization should devote to managing social media initiatives,
- leveraging employees as online ambassadors and corporate representatives,
- using social media to collaborate, inspire and motivate action, and
- the role of search in communications.
We really only scratched the surface. The first half was an opportunity for each speaker to talk about what they do and comment on where PR is headed. The second half opened lines to listeners to ask some really great questions.
- A team of county public affairs professionals from North Carolina asked how they could capitalize on social media at the local government level and they were directed to Personal Democracy Forum.
- A PR consultant cited an encounter with a client disappointed that her work landed an article on a Wall Street Journal blog, but not in the print edition. I argued that there is great value in this since that content will remain accessible for a longer period of time than an article in the print edition that may appear online, but may only be accessible to subscribers. Reader commentary and reactions to the blog could improve credibility of that coverage. Stacy also suggested that a placement like that can be linked to from other sites and used in ongoing PR initiatives.
Determining value and quantifying ROI is a major hot button for many PR professionals. Why should they integrate social media? What does success look like? We talked about quality vs. quantity of coverage as a major point of distinction in social media. Digital communications allows you to pinpoint the audience and reach those that genuinely care or affected by your offering. You can also measure direct response as a result of social media.
So many topics. So little time.